In a shocking incident that unfolded at the GTBank Kuto Abeokuta branch on Tuesday, October 24, 2023, a customer's dissatisfaction with the bank's handling of unauthorized debits escalated to a terrifying and dangerous situation. The incident saw a customer in his early 40s attempting to set himself ablaze in the banking hall. The customer had reported an unauthorized debit of 30 thousand naira from his account the previous day, and was advised to obtain a court order to address the issue. However, while he was at the court seeking this order, he suffered another unauthorized debit, this time of 500 thousand naira.
The situation took a drastic turn as the disgruntled customer, armed with a bottle of petrol, took matters into his own hands. Witnesses reported that he bathed himself in the flammable liquid and threatened to set himself on fire, prompting panic among customers and staff. Fortunately, swift action by bank employees and security personnel managed to evacuate the premises, preventing any injuries and bringing the situation under control.
This harrowing incident serves as a stark reminder of the need for better customer service and conflict resolution within the banking industry. It also highlights the potentially dire consequences of financial disputes and the psychological toll they can take on individuals.
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